AI‑first customer support platform combining Fin AI Agent and helpdesk capabilities
Intercom provides a unified AI‑powered customer support platform combining the Fin AI Agent chatbot and a robust helpdesk system. The Intercom Suite integrates live chat, email, messaging, workflows, and knowledge management, with Fin as the AI agent that can resolve queries, escalate when needed, and assist support agents in real time. The platform emphasizes no-code deployment, multimodal support (chat, email, voice, images), and AI insights across the support lifecycle.
Fin AI Agent for automated customer interaction across channels (chat, email, SMS, WhatsApp, etc.)
Helpdesk tools: ticketing, shared inboxes, workflows, routing, escalation
Copilot: AI assistance for support agents within Inbox
Analytics and insights to monitor performance and improve AI
Multimodal support: voice, image recognition, and agent actions
Seamless handoff to human agents with full context
Providing 24/7 AI-powered customer support
Automating resolution of common support queries
Equipping support agents with AI suggestions and draft replies
Managing customer requests across multiple messaging platforms
Monitoring and improving support performance with AI analytics
Reduced support load via AI resolution of common queries
Faster response times and lower ticket backlog
Improved agent productivity and consistency
Better context retention and smoother AI-to-human escalation
Actionable insights for improving support operations
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